On June 12, 2018 we were notified by Orthodox Union that one of our products "Marine Collagen Peptides" bore an unauthorized OU symbol and they put out this press release:
The Collagen Material Used is Kosher Certified.
The raw material we use in our Marine Collagen Peptides is certified Kosher, however Kosher certification has not yet been obtained for the finished product. We are working on obtaining certification with Kosher Supervisory Services. Please see the letter from our supplier here:
How did this happen?
We work with several Kosher certifying agencies, and when printing the Marine Collagen Peptide labels, we accidentally used the OU certification mark. We should have used the K emblem and had the finished goods certified by Kosher Supervisory Services.
We began working on action plan the same day to correct this issue as well as prevent it from happening ever again. We take this very seriously and apologize for any inconvenience this may have caused.
If you have further questions, don't hesitate to reach us at firstname.lastname@example.org