If you've been notified that you are eligible for a refund, we generally submit it the same business day.
Refunds may take up to 14 business days to post back to your account.
The time that it takes really just depends on the payment provider.
If you are looking for information on how to request a refund, check out this support desk article.
It says "pending".
Please check your bank account or credit card. Often times, the refund will show as "pending" or "processing".
If this is the case, your bank already has the refund we submitted. You simply need to wait for them to post the amount back to your account.
Please contact your bank or credit card company if you have questions regarding this process.
I still haven't received it.
If you still haven't received your refund, or there is no indication of it posting, please click here to submit a support ticket.
We absolutely want to make sure you get the refund promised to you, and are always here to help.